Refunds, Returns & Cancellation Policy

Last Updated: July 21, 2026

All Living Human sales are final and non-refundable.

1. Memberships

Living Human does not provide refunds, credits, or exchanges for membership payments that have already been processed.

This includes:

• Monthly membership payments

• Yearly membership payments

• Membership renewals

• Periods of membership that were unused or only partially used

Membership Cancellations

You may cancel an eligible membership to prevent future renewals.

When you cancel:

• You will retain access to your membership benefits through the end of your current paid billing period.

• Your membership will not renew after your current billing period expires.

• Cancellation does not result in an immediate loss of access.

• No partial, prorated, or retroactive refunds will be provided.

Cancellation requests must be completed before your next scheduled renewal. A payment that has already been processed is considered final, even when the cancellation request is submitted shortly after the renewal.

Membership Examples

Monthly Membership:
If you cancel a monthly membership, you will continue to have access until the expiration date of the billing period you have already paid for. Your membership will not renew after that date.

Yearly Membership:
If you purchase a yearly membership and cancel after six months, you will continue to have access for the remainder of the full one-year term. No refund will be provided for the remaining months, and the membership will not renew at the end of the term.

Failure to access or use membership content, benefits, events, credits, or resources does not qualify the purchase for a refund.

2. Digital Products

All purchases of digital products are final and non-refundable.

Digital products may include, but are not limited to:

• Training Maps

• Journeys

• Guides

• Workbooks

• Downloadable resources

• Videos

• Courses

• Digital library resources

• Other electronically delivered materials

Because digital products are delivered or made accessible electronically, refunds, returns, and exchanges are not available after purchase.

Purchasing a digital product and later deciding that it is not the right fit, failing to download or access it, or not completing or using the product does not qualify the purchase for a refund.

If you experience a genuine technical or access issue, contact Living Human so we can help restore access or provide the purchased material. Technical assistance does not create an entitlement to a refund.

3. Coaching

All payments for Living Human coaching services are final and non-refundable.

This includes payments for:

• Group coaching

• One-on-one coaching

• Coaching memberships

• Coaching packages

• Reserved coaching sessions

• Coaching programs or related materials

Refunds will not be issued for missed sessions, unused coaching access, scheduling conflicts, changes in personal circumstances, or a decision not to continue participating.

4. Merchandise

Living Human merchandise is made to order. For this reason, merchandise purchases are not eligible for returns or exchanges due to:

• Ordering the wrong size or color

• Changes of mind or personal preference

• Fit concerns

• Failure to review product descriptions or sizing information

• Providing an incorrect shipping address

• Any other reason unrelated to damage, defect, or fulfillment error

Please review all product details, sizing information, customization selections, and shipping information carefully before submitting your order.

Damaged, Defective, or Incorrect Merchandise

A refund or replacement may be provided when merchandise:

• Arrives damaged

• Contains a manufacturing defect

• Is materially different from the item ordered due to a fulfillment error

To report an issue, email lodge@livinghuman.co promptly after delivery and include:

• Your name

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the packaging when the item arrived damaged

Please keep the item and its original packaging until your request has been reviewed. Do not return merchandise unless Living Human provides return instructions.

After reviewing the request, Living Human may provide a replacement, refund, or other appropriate resolution. The available resolution may depend on the nature of the issue, product availability, and fulfillment-provider requirements.

Normal variations in color, placement, texture, or appearance that may occur through screens, printing, materials, or the made-to-order production process are not necessarily considered manufacturing defects.

5. Shipping and Delivery Issues

Living Human is not responsible for delays caused by shipping carriers, customs processing, severe weather, incorrect shipping information provided by the customer, or circumstances outside our reasonable control.

If an order appears lost, arrives damaged, or contains the incorrect item, contact lodge@livinghuman.co so the issue can be reviewed.

A shipping delay by itself does not automatically qualify an order for a refund. 

6. Promotions and Price Changes

Discounts, promotional offers, membership pricing, and product prices may change at any time.

Living Human does not provide retroactive discounts, refunds, or price adjustments when:

• A promotion begins after a purchase

• A product’s price is later reduced

• A different membership or offer becomes available

• A customer did not apply an available discount code at checkout

7. Exceptional Circumstances

Living Human may choose to provide a refund, replacement, credit, or other accommodation in an exceptional circumstance. Any such accommodation is provided at Living Human’s discretion and does not create an obligation to provide the same resolution in other situations.

8. Contact Us

For questions regarding cancellations, digital-product access, merchandise issues, or this policy, contact:

Living Human
Email: lodge@livinghuman.co

By completing a purchase through Living Human, you acknowledge that you have reviewed and agreed to this Refunds, Returns & Cancellation Policy.